1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Communication Data: Any messages, inquiries, or feedback you send us through our contact forms
• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Information about how you use our website and services

Automatically Collected Information

When you visit our website, we automatically collect:

• Device and browser information
• Pages visited and time spent on pages
• Clickstream data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you newsletters, updates, and promotional materials (with your consent)
• Analytics: To understand how users interact with our website and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Project Management: To manage and execute software development projects

3. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Security measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing habits for targeted advertising

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist in operating our website and services
• Business Partners: Partners involved in delivering services to you
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Privacy Rights

You have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@graidyn.com

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• The nature of the data collected
• Legal and regulatory requirements
• Business and operational needs
• Your consent and preferences

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

13. GDPR & CCPA Compliance

For EU Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information.